The Hardware Information Does Not Match With Your Dongle Please Contact Autodata ((link)) -
A description of any hardware changes made to your workshop PC.
To resolve the "hardware information does not match with your dongle" error in Autodata, you typically need to refresh the Sentinel Protection drivers or clear driver conflicts Troubleshooting Steps
Right-click the .exe file (typically ADBCD.exe or autodata.exe ) and choose . Open the Compatibility tab.
: Check your Windows Device Manager for "SafeNet Sentinel Hardware Key" or "AuDaS0 Virtual Device". If these are missing or show an exclamation mark, you may need to reinstall the Sentinel drivers Update Hardware ID (UID) A description of any hardware changes made to
Open the and navigate to Programs and Features .
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This is the most thorough solution, as it removes any traces of a failed installation and starts from scratch. : Check your Windows Device Manager for "SafeNet
: Many software protection systems bind the license to specific computer components, such as the CPU, hard drive, or motherboard ID. If these components change (e.g., after a hardware upgrade or moving the software to a new PC), the "hardware information" no longer matches the registered ID. Faulty Driver Installation : The software relies on specific drivers, such as the Sentinel Protection Installer
Disable your antivirus software temporarily, as security programs frequently delete the emulation files required to bridge the software and virtual dongle. When to Contact Autodata Support
Most users forget their dongle ID. Take a photo of the dongle and store the serial number in your workshop’s password manager. This seems to be an error message related
Often, the simplest fix is ensuring the computer can properly communicate with the security key. Unplug the dongle from the USB port. Uninstall existing drivers: SafeNet Sentinel Pro Drivers removal tool if available in your installation folder. Install updated drivers:
You will never see a hardware or dongle mismatch error again.
Security software often requires elevated permissions to "talk" to the USB hardware.
Locate your original Autodata installation media, or navigate to the official Thales/SafeNet website to download the latest .