Evaluate your team's biggest friction points—whether it's login troubles, slow response times, or lack of visibility—and use the list above to find the plugin that solves your problem.
: Essential for enterprise environments. It syncs your osTicket staff and users with your local Windows Active Directory or LDAP server.
Communication gaps are the primary cause of poor customer support. These plugins ensure the right people know the right things at the right time.
: Third-party modifications (like osTicketAwesome) that turn the default portal into a fully mobile-friendly bootstrap interface. osticket plugins list
Enables use of a CAS server for single sign-on (SSO) authentication.
If you can , I can give you detailed installation instructions .
Sends real-time notifications to a Slack channel when new tickets are created or updated. Communication gaps are the primary cause of poor
These plugins are developed and maintained directly by the osTicket core team. They are highly stable, secure, and officially supported. You can download them directly from the official osTicket website.
: Enables Single Sign-On (SSO) by using the web server’s authentication.
But today, the plugins listed above are battle-tested and production-ready. Enables use of a CAS server for single
The osTicket community has created a variety of tools to fill gaps in the official feature set. 1. Communication & Alerts
Developed by the osTicket core team, these focus on essential security, authentication, and storage features.
If you only install today:
osTicket is a skeleton. These plugins are the muscles. Choose wisely, and you can build a help desk that rivals Zendesk for 1/10th of the cost.
mail services after they phased out basic authentication (username/password). Attachments on the Filesystem