IC Solutions > Friends Family Home > Support > Blocked Calls
In some cases, your number may be blocked because the incarcerated person is in a restricted status (such as lockdown or disciplinary segregation) or because a court order prohibits contact between you and the incarcerated individual.
Always avoid using "Google Voice" or other VoIP numbers if possible. Prison systems often flag these as "untraceable" and block them automatically for security reasons.
IC Solutions > Friends Family Home > Support > Blocked Calls
If you change your phone number, contact the prison phone provider as soon as possible to update your information. Provide proof of ownership of the new number to prevent delays. how to unblock a prison call
Your personal device and phone plan are often the primary source of the problem. Start here to eliminate the most common issues.
By taking these steps to register your phone number, check your personal phone's spam settings, and contact the provider, you should be able to resolve most issues with blocked prison calls.
If your balance is full and your phone settings are clear, the block exists on the provider's side. You must contact their fraud or customer defense department to manually whitelist your number.
Once you have successfully unblocked your number, taking proactive steps can help prevent blocks from happening again. IC Solutions > Friends Family Home > Support
If you are suddenly unable to receive calls from a correctional facility, this guide will help you identify the cause and provide actionable steps to unblock the line. 1. Identify Why the Prison Call Was Blocked
If a payment you made to the phone provider was returned by your bank or declined by your credit card company, the provider may have placed a block on your number. Contact customer service to resolve the payment issue, then request unblocking.
Unblocking these calls often involves a combination of adjusting your personal phone settings and updating your profile with the inmate call service provider.
When speaking with a representative, explain that a dropped signal or call-waiting click likely triggered a false positive for three-way calling. They can usually reset the line immediately. How to Prevent Future Blocks Start here to eliminate the most common issues
Sometimes, the "block" is unintentional and self-inflicted. Modern smartphones have aggressive spam filters.
How to Unblock a Prison Call: A Complete Guide to Restoring Contact
The tone generated by call waiting can be misinterpreted by prison telecom infrastructure as an attempt to forward the call.
Since the phone provider manages the backend, knowing which one handles the facility will help you get faster results. Here is how to handle the "Big Three" providers.
