High-performance USB fingerprint scanners widely used in franchise environments.

For the most stable experience, always ensure you are using the correct 64-bit or 32-bit driver for your operating system (Windows 10 or 11) and keep the BVS device firmware updated to maintain the 99.99% verification accuracy required by PTA and NADRA regulations. If you continue to experience issues, it is recommended to contact Zong's BVS support line or your Aratek hardware supplier for proprietary software tools, as generic drivers may not support specific encrypted communication protocols used by the telecom.

Note: Zong is sometimes a rebranded OEM (Original Equipment Manufacturer) version of scanners from larger brands like Avision, Brother, or Plustek. Knowing the exact model is crucial because drivers are not interchangeable.

Follow the on-screen prompts, agreeing to the terms and conditions. When the installation wizard completes, click .

Unplug the USB cable and plug it into a different port. Avoid using external, unpowered USB hubs, as biometric scanners require a stable power supply directly from the PC. Error: "RD Service Not Ready"

If the driver is installed but the scanner still does not work, try the following solutions:

Zong utilizes several PTA-approved biometric devices across its retail network. The driver you need depends entirely on the specific hardware brand and model connected to your terminal. The most common devices include:

Obtain the driver package directly from authorized channels: